Lumin Digital, a leading provider of innovative digital banking solutions, and Constant, a leader in loan operations self-service technology, today announced a partnership to help financial institutions move loan management to digital banking, which enables them to continuously offer relevant products and services based on member actions.

Integrating Constant's Income Builder with Lumin’s digital banking platform allows financial institutions to generate new fee and interest income based on actions members take when managing their loans. Constant's out-of-the-box features automate complex loan operations workflows that normally require live agents to assist and transition them from the back office to digital banking. Members can view and secure loan management assistance in minutes and see relevant products–in real-time.

Constant’s integration with Lumin’s digital banking platform means an accelerated time to implementation, as financial institutions can leverage a standardized integration to rapidly deploy and see results quickly. “Constant is excited to partner with Lumin Digital to help their customers automate and move loan operations into digital banking,” said Catherine York Powers, CEO of Constant. “Our platform helps financial institutions make product offers to their members based on the status of their loan or actions they take on their loans. Moreover, loan servicing is largely handled by people during business hours. By moving it online, Lumin Digital customers can expand their hours to cross-sell in this channel, lower their cost to service loans, and do more to keep accounts out of collections.”

“We're excited to partner with Constant to enable our customers to shift loan servicing from the branch and call center to digital banking,” says Sean Weadock, chief product officer at Lumin Digital. “Constant’s platform is a cutting-edge tool that allows customers of financial institutions to manage their loans online while also exploring other products and services.”

About Lumin

Lumin Digital is the leading, future-ready digital banking solution powering remarkable growth for financial institutions across the United States. Combining innovation, data, and speed, Lumin’s disruption-proof platform was born in the cloud to stay ahead of the evolving expectations of retail and business banking users. With Lumin Digital’s unique approach, our clients innovate and scale at their own pace, optimize digital banking ROI, and create a strong digital relationship with their customers. For more information, visit lumindigital.com.

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About Constant

Constant helps FIs create new revenue streams by automating loan servicing and continuously offering relevant products in digital channels. By moving common servicing tasks to digital banking, FIs empower their customers to resolve requests online thereby reducing call volume and operational costs. Constant helps FIs improve their bottom line by driving new fee and interest income from real-time, relevant product offers and boosting efficiency.

For more information contact press@constant.ai